Returns & Exchanges
We want you to love your Motel Rocks pieces, but if something isn't quite right, you can return your items within 30 days of delivery. Please ensure all items are in their original condition with tags attached for a smooth refund process.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all labels and hygiene seals are intact to qualify for a full refund.
Ship It Back
Generate your prepaid shipping label or QR code through the portal and drop your package off at any authorized collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing